Privacy Policy
Last updated: May 2026
1. Introduction
Nargis Hospitality Pvt. Ltd.("we", "us", or "our") operates the Villa Siolim website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking.
2. Information We Collect
We collect the following information when you interact with our website:
- Name, email address, and phone number (when you make a booking or contact us)
- Payment information (processed securely by Razorpay — we do not store card details)
- Booking details (dates, number of guests, special requests)
- Website usage data (pages visited, time spent, via Google Analytics)
3. How We Use Your Information
Your information is used to:
- Process and manage your booking
- Send booking confirmation and invoice emails
- Respond to your enquiries
- Improve our website and services
- Comply with legal obligations (GST, taxation)
4. Data Security
We implement appropriate security measures to protect your personal data. Payment processing is handled by Razorpay, which is PCI-DSS compliant.
5. Cookies
We use cookies for website analytics (Google Analytics) and to improve your browsing experience. You can disable cookies in your browser settings.
6. Third-Party Services
We use the following third-party services:
- Razorpay (payment processing)
- Google Analytics (website analytics)
- Google Maps (location display)
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to access, correct, or delete your personal data. Contact us at hello@villasiolim.com to exercise these rights.
8. Contact
For privacy-related queries, contact us at hello@villasiolim.com.